How do I improve internal communication in my hotel?

It is not a secret that in the hospitality business success is mostly influenced by happy and satisfied guests. In order to achieve the fulfillment of all our customers’ requests the hotel staff must always be ready to satisfy and anticipate their needs so to provide the amazing experience they expect. Internal communication is one of those aspects that we often forget about and it is widely underestimated when we think about guest satisfaction. Continue reading “How do I improve internal communication in my hotel?”