How do I improve internal communication in my hotel?

It is not a secret that in the hospitality business success is mostly influenced by happy and satisfied guests. In order to achieve the fulfillment of all our customers’ requests the hotel staff must always be ready to satisfy and anticipate their needs so to provide the amazing experience they expect. Internal communication is one of those aspects that we often forget about and it is widely underestimated when we think about guest satisfaction. Continue reading “How do I improve internal communication in my hotel?”

What guests want

How do you attract customers to your hotel? We believe to know the answer: comfortable beds, free WIFI, proximity to the city center or to the beach. The truth is that sometimes hoteliers spend serious time and money focusing on aspects which are not crucial or relevant when it comes to book an accommodation. Continue reading “What guests want”

Benefits of effective pre-stay emails

start-1.jpgFor many hotels, the guest experience starts from the moment the customer walks into the hotel. However, for those who truly want to help the guest to create an unforgettable stay, the guest experience definitely starts way before. Indeed, all guests should be valued from the moment they book a room, be that a direct booking or through OTA. Continue reading “Benefits of effective pre-stay emails”

Who is my hotel guest?

Imagine a world where all guests were the same. All expectations would be met, our ears would listen to no complaints and 5 stars reviews would rain. Unfortunately, the truth is that some tourists could not be more different from each other, in terms of needs and expectations, and we as professionals need to adapt and shape our offer in order to fully satisfy them. Continue reading “Who is my hotel guest?”