How do I improve internal communication in my hotel?

It is not a secret that in the hospitality business success is mostly influenced by happy and satisfied guests. In order to achieve the fulfillment of all our customers’ requests the hotel staff must always be ready to satisfy and anticipate their needs so to provide the amazing experience they expect. Internal communication is one of those aspects that we often forget about and it is widely underestimated when we think about guest satisfaction. Continue reading “How do I improve internal communication in my hotel?”

How to become a hospitality consultant

One of my courses during my hospitality management master was held by a hospitality consultant. When I heard what his job was about I thought it could be one of the coolest positions in the field. So when my friend started to think about working for a consultancy, I decided to research the subject a little bit further and understand how to become one. Continue reading “How to become a hospitality consultant”

What guests want

How do you attract customers to your hotel? We believe to know the answer: comfortable beds, free WIFI, proximity to the city center or to the beach. The truth is that sometimes hoteliers spend serious time and money focusing on aspects which are not crucial or relevant when it comes to book an accommodation. Continue reading “What guests want”

Benefits of effective pre-stay emails

start-1.jpgFor many hotels, the guest experience starts from the moment the customer walks into the hotel. However, for those who truly want to help the guest to create an unforgettable stay, the guest experience definitely starts way before. Indeed, all guests should be valued from the moment they book a room, be that a direct booking or through OTA. Continue reading “Benefits of effective pre-stay emails”

A Michelin Star? Yes, please!

Last year I went for the first time in my life to dine in a 3 Michelin-starred restaurant. I have to admit it, it was a great experience. I liked it so much that I remember I thought: “I could do this once a week (if someone else pays!)”. The “Michelin Star” is probably considered as the most prestigious recognition for a restaurant and restaurant owners and chefs around the world proudly promote their Michelin Star status.  Continue reading “A Michelin Star? Yes, please!”