Benefits of effective pre-stay emails

start-1.jpgFor many hotels, the guest experience starts from the moment the customer walks into the hotel. However, for those who truly want to help the guest to create an unforgettable stay, the guest experience definitely starts way before. Indeed, all guests should be valued from the moment they book a room, be that a direct booking or through OTA. Continue reading “Benefits of effective pre-stay emails”

Who is my hotel guest?

Imagine a world where all guests were the same. All expectations would be met, our ears would listen to no complaints and 5 stars reviews would rain. Unfortunately, the truth is that some tourists could not be more different from each other, in terms of needs and expectations, and we as professionals need to adapt and shape our offer in order to fully satisfy them. Continue reading “Who is my hotel guest?”