What guests want

How do you attract customers to your hotel? We believe to know the answer: comfortable beds, free WIFI, proximity to the city center or to the beach. The truth is that sometimes hoteliers spend serious time and money focusing on aspects which are not crucial or relevant when it comes to book an accommodation. Continue reading “What guests want”

Create the WOW experience with an appealing hotel buffet

There is a long list of international hotel chains that focus their attention and effort on the F&B department. Day by day food and drink seem to play a greater role in the lodging industry and have become of vital importance in the creation of amazing experiences for guests. Continue reading “Create the WOW experience with an appealing hotel buffet”

Benefits of effective pre-stay emails

start-1.jpgFor many hotels, the guest experience starts from the moment the customer walks into the hotel. However, for those who truly want to help the guest to create an unforgettable stay, the guest experience definitely starts way before. Indeed, all guests should be valued from the moment they book a room, be that a direct booking or through OTA. Continue reading “Benefits of effective pre-stay emails”