How do I improve internal communication in my hotel?

It is not a secret that in the hospitality business success is mostly influenced by happy and satisfied guests. In order to achieve the fulfillment of all our customers’ requests the hotel staff must always be ready to satisfy and anticipate their needs so to provide the amazing experience they expect. Internal communication is one of those aspects that we often forget about and it is widely underestimated when we think about guest satisfaction. Continue reading “How do I improve internal communication in my hotel?”

How to become a hospitality consultant

One of my courses during my hospitality management master was held by a hospitality consultant. When I heard what his job was about I thought it could be one of the coolest positions in the field. So when my friend started to think about working for a consultancy, I decided to research the subject a little bit further and understand how to become one. Continue reading “How to become a hospitality consultant”

Facebook marketing tips for independent restaurants

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In the last decades, social media have had a huge impact on our lives and they have inevitably acquired a major role in the hospitality sector as well. This new way of communication has been used by several companies as a digital showcase to advertize their services and to reach different targets. Continue reading “Facebook marketing tips for independent restaurants”