How do I improve internal communication in my hotel?

It is not a secret that in the hospitality business success is mostly influenced by happy and satisfied guests. In order to achieve the fulfillment of all our customers’ requests the hotel staff must always be ready to satisfy and anticipate their needs so to provide the amazing experience they expect. Internal communication is one of those aspects that we often forget about and it is widely underestimated when we think about guest satisfaction. Continue reading “How do I improve internal communication in my hotel?”

How to become a hospitality consultant

One of my courses during my hospitality management master was held by a hospitality consultant. When I heard what his job was about I thought it could be one of the coolest positions in the field. So when my friend started to think about working for a consultancy, I decided to research the subject a little bit further and understand how to become one. Continue reading “How to become a hospitality consultant”

What guests want

How do you attract customers to your hotel? We believe to know the answer: comfortable beds, free WIFI, proximity to the city center or to the beach. The truth is that sometimes hoteliers spend serious time and money focusing on aspects which are not crucial or relevant when it comes to book an accommodation. Continue reading “What guests want”

Create the WOW experience with an appealing hotel buffet

There is a long list of international hotel chains that focus their attention and effort on the F&B department. Day by day food and drink seem to play a greater role in the lodging industry and have become of vital importance in the creation of amazing experiences for guests. Continue reading “Create the WOW experience with an appealing hotel buffet”

Facebook marketing tips for independent restaurants

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In the last decades, social media have had a huge impact on our lives and they have inevitably acquired a major role in the hospitality sector as well. This new way of communication has been used by several companies as a digital showcase to advertize their services and to reach different targets. Continue reading “Facebook marketing tips for independent restaurants”

Benefits of effective pre-stay emails

start-1.jpgFor many hotels, the guest experience starts from the moment the customer walks into the hotel. However, for those who truly want to help the guest to create an unforgettable stay, the guest experience definitely starts way before. Indeed, all guests should be valued from the moment they book a room, be that a direct booking or through OTA. Continue reading “Benefits of effective pre-stay emails”